Knowledge Base

  • CRS Software Ltd.

    Customer Service Knowledge Base The knowledge base is set up to store information required by the support team when responding to customer calls.  During a phone call, you don’t always have the luxury of being able to search through files of information or past solutions.  The Knowledge Base features a search capability that responds to just…

  • Retired Working Dogs

    A charity site that sort of grew with us! Information capture A major function of the site is to reduce the amount of time staff spend answering calls and e-mails about dogs for adoption and homes available.  The site provides a series of forms which are completed by visitors and the captured information is then e-mailed to…