Supporting Your Website

Your website should work for you, not become another source of frustration or a drain on your time.

Whether you need a quick answer to a question, help with a website update or assistance solving a more complex problem, Avalon is here to help. We understand your website and can provide practical advice and assistance without expecting you to become a website specialist yourself.

• Help when you need it. If you’re unsure how to do something, encounter a problem or simply need some guidance, we can help you find a solution.
• Assistance with updates. We can help you change page content, add images, publish news, update products and make other changes as your business evolves.
• Make better use of your website. Discover how to use existing features more effectively, or find out whether there is a better way to achieve what you want.
• Solve problems. When something doesn’t work as expected, we can investigate the issue and help get things back on track.
• Develop your website over time. As your needs change, we can help you identify opportunities to improve your website, add functionality or introduce new capabilities.
• Expert help without the learning curve. You don’t need to understand WordPress, plugins or website technology to get things done. Explain what you’re trying to achieve and we’ll help you work out the best approach.

Practical support when you need it. Some questions can be answered quickly, while other requests require investigation, research or hands-on work. We take a pragmatic approach, providing straightforward answers where we can and charging our usual hourly rate for work where appropriate. If a request is likely to involve significant time or expense, we’ll discuss the approach with you first.