Customer Service Knowledge Base The knowledge base is set up to store information required by the support team when responding to customer calls. During a phone call, you don’t always have the luxury of being able to search through files of information or past solutions. The Knowledge Base features a search capability that responds to just…
PlastercareNZ Ltd was one of our earliest clients after we took on presidency of the Wairarapa chapter of BNI. John at Plastercare had already invested in graphics and a hardcopy brochure, and he wanted to create an online presence based upon that existing work. The aim was to increase awareness about the company and ideally…
This restaurant site was another example of how an organisation’s website can become a critical part of the business. The site provided a beautiful interactive display of the menu, with images of the various dishes available. We built a full eCommerce capability so that customers could order items and arrange delivery. Customers could create an…
The Chip Group was an initiative run by Potatoes New Zealand and funded by Ministry of Health. The aim was to improve public health through better cooking practices at chip shops. Businesses competed for public votes and a panel of judges selected a “supreme winner” in an annual contest. Business could only enter the competition…
Advertisements. Not everything we do involves websites. We worked with Gary Pickering to design a set of advertisements that could be used in local newspapers etc. Notices mechanism. Gary wanted a way to invite family and friends to share messages on the website, but it had to be a robust, secure facility so that notices…
The site began as a simple “shop window” to provide an online presence for an established hairdresser’s. Since then, the site has grown to match the business. Covid-19 meant that, whilst the premises were closed, there was a risk of losing touch with customers. By reaching out to customers and inviting them to request bookings…
The Trust now runs 2 trails – the original Rail Trail and the newer Tauwharenikau Trail including the bridge and Underhill Road route from Featherston. We extended the website to cover both trails. The website includes video clips and photos taken on the trails. An events calendar advertises relevant events in the area. A recent…
When VO2 Accounting made the bold decision to establish a new office in a new region while expanding their ability to work with clients online, they needed a website that could project the same confidence, professionalism and personal service that had built their reputation. The challenge was to create a strong digital presence that would…
A charity site that sort of grew with us! Information capture A major function of the site is to reduce the amount of time staff spend answering calls and e-mails about dogs for adoption and homes available. The site provides a series of forms which are completed by visitors and the captured information is then e-mailed to…